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How mahwaclub Handles Your Personal Data

This page explains what data we collect when you use your account, how we store it, and what choices you have. We keep the language plain so you actually know what you're agreeing to — no legal maze.

Account data protectedWallet info: DANA, OVO, GoPayYour access rights explainedContact us to request changes
mahwaclub How mahwaclub Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data

Live Chat Support Open the live chat widget from your account page and select the privacy or data request category. Our team will respond and log your request.
Email Request Send your data access, correction or deletion request by email. Include your registered account details so we can locate and verify your record before acting.
Account Settings Path Some data updates — like correcting your phone number or linked DANA wallet — can be handled directly inside account settings without contacting support.
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Cookies and Session Data

We use cookies to keep your session active across browser and mobile. Preference cookies remember your login state so you return straight to your account without re-entering details.

Payment Data Security

Wallet references — your DANA, OVO or GoPay identifiers — are stored in encrypted form. We do not hold your full wallet PIN or password at any point.

Account Access Logs

Every login to your account is logged with device type and timestamp. If you notice a session you don't recognise, contact support immediately so we can lock access.

Data Retention and Deletion

After an account closes, we retain records for the period required under applicable local rules. Once that period ends, personal data is deleted from active systems.

Common Questions About Your Privacy

These are the questions we hear most often about data and account privacy. If your question isn't here, use the live chat or email channel above and we'll respond directly.

We collect your name, email address, phone number, and the payment method you choose — such as DANA, OVO or GoPay. This information is used to verify and manage your account.

We share only what's necessary with payment processors like DANA or OVO to complete transactions. We do not sell your data. Partner processors are contractually restricted from using it for other purposes.

Yes. Contact our support team via live chat or email, confirm your account details, and we will provide a summary of the personal data we hold linked to your account.

Send a deletion request through email or live chat. We will process it in line with applicable local rules. Some data may be retained for the legally required period before full deletion.

Wallet identifiers are stored encrypted. We never hold your full wallet PIN. Each transaction reference is passed to the payment processor over a secured connection only.

Once your account is closed, we retain records for the period required under applicable rules in eligible regions. After that period, personal data is removed from our active systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.