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What You Agree To When You Use mahwaclub

These terms set out how mahwaclub operates your account, handles your data, and applies conditions to wallet activity including DANA, OVO and GoPay transactions. Access to our platform depends on local law and is available only where eligible under your region's rules.

Account TermsData & PrivacyCookie UseWallet ConditionsEligibility by Region
mahwaclub What You Agree To When You Use mahwaclub
POLICY CONTACT

Reach Us About Any Legal or Account Query

Have a question about your account terms, a wallet condition or a data request? Our support team handles policy queries alongside standard account help. You can reach us through live chat, email or our in-app message centre — all three channels route to the same team.

Live Chat Open the chat icon from any page on mahwaclub. Available directly in your browser or mobile session without needing to leave the current screen.
Email Support Send your legal or account query to our support email. Include your registered account name and the wallet type — DANA, OVO or GoPay — for faster handling.
In-App Message From your account dashboard, open the message centre to submit a policy request or flag a wallet mismatch. We reply within the account thread so you have a record.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We take our handling of your account data seriously. Here is what we do across the four areas that matter most: data storage, cookie use, account security and how you can request changes to your information.

Data Storage and Retention

We keep your account data only as long as your account is active or as required under applicable rules. You can request a data summary by contacting support with your registered account details.

Cookie Policy

We use session cookies to keep you logged in across pages and analytics cookies to understand how the mobile interface is used. You can adjust cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support to flag the activity.

Requesting Changes

To update your registered details — including the wallet account linked for DANA, OVO or GoPay — submit a request through the support channel with a copy of your wallet ID for verification.

Common Questions About Our Terms and Your Rights

These are the policy questions we hear most often. If yours is not covered here, open a chat or send us a message through the in-app centre.

They apply to anyone who opens or uses a mahwaclub account. Access is subject to local law and is available only in eligible regions where the platform is permitted to operate.

Contact our support team via live chat or email. Include your registered account name and we will prepare a data summary. Processing time depends on the volume of records involved.

Yes. Submit a closure request through support. Any remaining eligible balance will be processed to your verified wallet — DANA, OVO or GoPay — after the standard wallet-name verification check.

The withdrawal is held until the mismatch is resolved. Contact support with your wallet ID and account details. We will guide you through the verification step to clear the hold.

We update the revision date at the top of this page each time a change is made. Continuing to use the platform after the revision date means you accept the updated version of the terms.

We do not sell your data. We share it only where required by applicable law or with service providers directly involved in operating your account, such as payment processing for DANA, OVO or GoPay.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.